Crisis management in tourism / Dimitrios P. Stergiou. - 2007. // Anatolia : an international journal of tourism and hospitality research. Vol. 18 (2007), No. 2
Prideaux, Bruce. Events in Indonesia : exploring the limits to formal tourism trends forecasting methods in complex crisis situations / Bruce Prideaux, Eric Laws, Bill Faulkner. - 2003. // Tourism management : research - policies - practice. Vol. 24 (2003), No. 4
Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction / editors Maree Thyne, Eric Laws. - New York ; London ; Victoria, 2004
Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws [editors]. - New York, 2004
Laws, Eric. Inclusive tours and commodification: the marketing constraints for mass-market resorts / Eric Laws, Chris Cooper. - 1998. // Journal of vacation marketing : an international journal. Vol. 4 (1998), No. 4
Laws, Eric. Managing airline passenger satisfaction during a delay; a case study applying consumerist gap concepts / Eric Laws. - 2000. // Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4
Laws, Eric. Service problems, service crises and service disasters / Eric Laws. - 2001. // Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2
Laws, Eric. Service quality in tourism research: are we walking tall (yet)? / Eric Laws. - 2000. // Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 1
Scott, Noel. The marketing of hospitality and leisure experiences / Noel Scott, Eric Laws, Philipp Boksberger. - 2009. // Journal of hospitality marketing & management. Vol. 18 (2009), No. 2-3
Laws, Eric. Tourism marketing : service quality and management perspectives / Stephen L.J. Smith. - 1992. // Annals of Tourism Research : a Social Sciences Journal. Vol. 19 (1992), No. 1
Tourism marketing: service and quality management perspective / Francis A. Buttle. - 1994. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 2 (1994), No. 1
Pan, Grace W.. Understanding and sharing knowledge of new tourism markets: the example of australia's inbound Chinese tourism / Grace W. Pan, Noel Scott, Eric Laws. - 2006. // Journal of quality assurance in hospitality & tourism. Vol. 7 (2006), No. 1-2
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