Laws, Eric
      Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction / Eric Laws, Maree Thyne. - 2004.

KST: 111-4; KST: 216-2; KST: 4221-5
* članci * kvaliteta u turizmu * zadovoljstvo
* znanstveni članak
* hospitality * tourism * lifestyle * quality management * customer satisfaction

* articles * quality in tourism * satisfaction

1. Thyne, Maree


U: Journal of quality assurance in hospitality & tourism. Vol. 5 (2004), No. 2-3-4. - 1-10.

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