Laws, Eric
      Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent / Eric Laws.

KST: 81-22; KST: 4221; KST: 1024GB
* turizam naslijeđa * motivacije * Velika Britanija
* znanstveni članak

* heritage tourism * motivations * United Kingdom
* diary research * heritage * service quality * service design * service blueprint

U: Tourism management : research - policies - practice. Vol. 19 (1998), No. 6. - 545-554.

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