Susskind, Alex M.
      Communication richness: why some guest complaints go right to the top - and other do not / Alex M. Susskind. - 2015.

KST: 4221-5; KST: 224; KST: 2413; KST: 1051
* zadovoljstvo * ugostiteljstvo - izvansmještajni kapaciteti * management ugostiteljskog poduzeća * Sjeverna Amerika
* znanstveni članak
* food and food service * operations * multi-unit restaurant management * complaint communication * customer satisfaction * Media Richness Theory

* satisfaction * catering - nonaccommodation facilities * management of catering enterprise * North America

U: The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 3. - 320-331.

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