Zaibaf, Mehdi
      Effect of perceived service quality on customer satisfaction in hospitality industry: Gronroos' service quality model development / Mehdi Zaibaf, Fariz Taherikia, Meysam Fakharian.

KST: 3223-1; KST: 216-2; KST: 4221-5; KST: 2221; KST: 1041
* potrošači * kvaliteta u turizmu * zadovoljstvo * hotelijerstvo * Azija - Bliski i Sredji Istok
* znanstveni članak
* customer satisfaction * perceived quality * structural equation modeling * hospitality industry

* consumers * quality in tourism * satisfaction * hotel industry * Asia - Near and Middle East

1. Taherikia, Fariz
2. Fakharian, Meysam


U: Journal of hospitality marketing & management. Vol. 22 (2013), No. 5-6. - 490-504.

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