Weaver, Adam
      Written complaints, third-party intervention, and the management of paradoxes: integrating extremes / Adam Weaver.

KST: 2413; KST: 663-2; KST: 3223-1
* management ugostiteljskog poduzeća * negativna promocija * potrošači
* znanstveni članak
* complaint * paradox * integration * management

* management of catering enterprise * negative publicity * consumers

U: Tourism analysis : an interdisciplinary journal. Vol. 17 (2012), No. 3. - 259-272.

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