Dawson, Mary
      Hospitality culture and climate: a proposed model for retaining employees and creating competitive advantage / Mary Dawson, Jeanna Abbott.

KST: 133-4; KST: 2413; KST: 352; KST: 4221-5; KST: 111-4
* zaposlenici u ugostiteljstvu * management ugostiteljskog poduzeća * konkurentnost * zadovoljstvo * članci
* znanstveni članak
* firm performance * hospitality climate * hospitality culture * organization commitment

* employees in catering industry * management of catering enterprise * competitiveness * satisfaction * articles

1. Abbott, Jeanna


U: International journal of hospitality and tourism administration. Vol.12 (2011), No. 4. - 289-304.

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