Pettijohn, Charles E.
      The relationships between food service wait staff skills, satisfaction, commitment and their levels of customer orientation / Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor.

KST: 133; KST: 3223-1
* kadrovi i ljudski resursi * potrošači
* znanstveni članak
* hospitality worker customer orientation * food service customer orientation * skills * job satisfaction * organizational commitment

* human resources * consumers

1. Pettijohn, Linda S.
2. Taylor, Albert J.


U: International journal of hospitality and tourism administration. Vol. 5 (2004), No. 2. - 43-59.

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