Wildes, Vivienne J.
      Customer vote with their forks: consumer complaining behavior in the restaurant industry / Vivienne J. Wildes, Won Seo.

KST: 224; KST: 3223-1
* ugostiteljstvo - izvansmještajni kapaciteti * potrošači
* znanstveni članak

* catering - nonaccommodation facilities * consumers
* complaint behavior * service recovery

1. Seo, Won


U: International journal of hospitality and tourism administration. Vol. 2 (2001), No. 2. - 21-34.

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