Cohen, Barry
      The 'wow' effect : how one restaurateur continues to delight customers / Barry Cohen.

KST: 224; KST: 3223-1
* ugostiteljstvo - izvansmještajni kapaciteti * potrošači
* znanstveni članak

* catering - nonaccommodation facilities * consumers

U: The Cornell Hotel and restaurant administration quarterly. Vol. 38 (1997), No. 2. - 74-81.

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