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Chiang, Flora F. T.. Front-line service employees' job satisfaction in the hospitality industry: the influence of job demand bariability and the moderating roles of job content and job context factors / Flora F. T. Chiang, Thomas A. Birtch, Zhenyao Cai. - 2014. // The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 4
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Tanford, Sarah. Segmentation of reward program members to increase customer loyalty: the role of attitutdes towards green hotel practices. - 2015. // Journal of hospitality marketing & management. Vol. 24 (2015), No. 3-4
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A model of hotel defection at the purchasing stage ...