Traženo po: perceived service quality
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zapisa / records: 37427 pogodaka / hits: (7 ) 7
1. članak / article Customer satisfaction using low cost carriers ...
Kim, Yu Kyoung. Customer satisfaction using low cost carriers / Yu Kyoung Kim, Hyung Ryong Lee. - 2011. // Tourism management : research - policies - practice. Vol. 32 (2011), No. 2
2. članak / article Marketinški aspekti kvalitete usluga ...
Snoj, Boris. Marketinški aspekti kvalitete usluga = Marketing aspects of service quality / Boris Snoj, Damijan Mumel. - 2001. // Acta turistica OTPIS 2021. Vol. 13 (2001), No. 2
3. članak / article Percepcion de la calidad en el servicio de las empresas aereas del norte de Chipre : una aplicacion del analisis lineal de patrones ...
Hussain, Kashif. Percepcion de la calidad en el servicio de las empresas aereas del norte de Chipre : una aplicacion del analisis lineal de patrones / Kashif Hussain, Erdogan H. Ekiz. - 2007. // Estudios y perspectivas en turismo. Vol. 16 (2007), No. 3
4. članak / article RENTQUAL: a new measurement scale for car rental services ...
Ekiz, Erdogan H.. RENTQUAL: a new measurement scale for car rental services / Erdogan H. Ekiz, Ali Bavik, Huseyin Arasli. - 2009. // Tourism : an international interdisciplinary journal. Vol. 57 (2009), No. 2
5. članak / article Service orientation, service quality, customer satisfaction, and customer loyalty: testing a structural model ...
Kim, Hyun Jeong. Service orientation, service quality, customer satisfaction, and customer loyalty: testing a structural model / Hyun Jeong Kim. - 2011. // Journal of hospitality marketing & management. Vol. 20 (2011), No. 5-6
6. članak / article The roles of quality and intermediary constructs in determining festival attendees' behavioral intention ...
Lee, So Yon. The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton. - 2007. // Journal of travel research. Vol. 45 (2006/07), No. 4
7. članak / article What determines consumers' ratings of service providers? An exploratory study of online traveler reviews ...
Racherla, Pradeep. What determines consumers' ratings of service providers? An exploratory study of online traveler reviews / Pradepp Racherla, Daniel J. Connolly, Natasa Christodoulidou. - 2013. // Journal of hospitality marketing & management. Vol. 22 (2013), No. 1-2
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