Hussain, Kashif. Percepcion de la calidad en el servicio de las empresas aereas del norte de Chipre : una aplicacion del analisis lineal de patrones / Kashif Hussain, Erdogan H. Ekiz. - 2007. // Estudios y perspectivas en turismo. Vol. 16 (2007), No. 3
Ekiz, Erdogan H.. RENTQUAL: a new measurement scale for car rental services / Erdogan H. Ekiz, Ali Bavik, Huseyin Arasli. - 2009. // Tourism : an international interdisciplinary journal. Vol. 57 (2009), No. 2
Kim, Hyun Jeong. Service orientation, service quality, customer satisfaction, and customer loyalty: testing a structural model / Hyun Jeong Kim. - 2011. // Journal of hospitality marketing & management. Vol. 20 (2011), No. 5-6
Lee, So Yon. The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton. - 2007. // Journal of travel research. Vol. 45 (2006/07), No. 4
Racherla, Pradeep. What determines consumers' ratings of service providers? An exploratory study of online traveler reviews / Pradepp Racherla, Daniel J. Connolly, Natasa Christodoulidou. - 2013. // Journal of hospitality marketing & management. Vol. 22 (2013), No. 1-2
Početak