Baum, Tom. Benchmarking best practice in hotel front office: the western european experience / Tom Baum, Peter Odgers. - 2001. // Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 3-4
Jaafar, Mastura. Critical success factors (CSFs): a comparison between coastal and island chalets in Malaysia / Mastura Jaafar. - 2011. // Tourism : an international interdisciplinary journal. Vol. 59 (2011), No. 4
Blažević, Nevenka. Lexical approach to teaching German in tourism / Nevenka Blažević, Nataša Rončević. - 2004. // Tourism and hospitality industry : new trends in tourism and hospitality management : congress proceedings vol. 1 : 17th Biennial International Congress, April 14-16 2004, Opatija / [editor Zoran Ivanović]
Ahmad, Rozila. Managing the front office department: staffing issues in Malaysiaan hotels / Rozila Ahmad, Noel Scott. - 2014. // Anatolia : an international journal of tourism and hospitality research. Vol. 25 (2014), No. 1
Početak
Benchmarking best practice in hotel front office: the western european experience ...