Ro, Heejung
      Customer dissatisfaction responses to restauran service failures: insights into noncomplainers from a relational perspective. - 2015.

KST: 4221-5; KST: 3223-1-1; KST: 133-4; KST: 224; KST: 1051
* zadovoljstvo * ponašanje i iskustvo potrošača * zaposlenici u ugostiteljstvu * ugostiteljstvo - izvansmještajni kapaciteti * Sjeverna Amerika
* znanstveni članak
* complaining behavior * noncomplainers * loyalty * neglect * relationship

* satisfaction * consumer behaviour and experience * employees in catering industry * catering - nonaccommodation facilities * North America

U: Journal of hospitality marketing & management. Vol. 24 (2015), No. 3-4. - 435-456.

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