Ekiz, Erdogan H.
      Factores que influyen las respuestas de las empresas ante las quejas de los huespedes : los casos de Hong Kong y Chipre del Norte / Erdogan H. Ekiz, Catheryn Khoo-Lattimore.

KST: 2221; KST: 2413; KST: 4221-5; KST: 1043; KST: 1023CY
* hotelijerstvo * management ugostiteljskog poduzeća * zadovoljstvo * Sjeveroistočna Azija * Cipar
* znanstveni članak
* complaint management * current practices * hotels * Hong Kong and Northern Cyprus

* hotel industry * management of catering enterprise * satisfaction * North-East Asia * Cyprus

1. Khoo-Lattimore, Catheryn


U: Estudios y perspectivas en turismo. Vol. 20 (2011), No. 3. - 673-705.

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