Hwang, Jinsoo
      Factors influencing customer satisfaction or dissatisfaction in the restaurant business using AnswerTree methodology / Jinsoo Hwang, Jinlin Zhao.

KST: 4221-5; KST: 713; KST: 224
* zadovoljstvo * ankete * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* customer satisfaction * perceived quality * AnswerTree * CHAID

* satisfaction * surveys * catering - nonaccommodation facilities

1. Zhao, Jinlin


U: Journal of quality assurance in hospitality & tourism. Vol. 11 (2010), No. 2. - 93-110.

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