Kim, Wansoo
      Customers' responses to customer orientation of service employees in full-service restaurants: a relational benefits perspective / Wansoo Kim.

KST: 133-4; KST: 4221-5; KST: 224
* zaposlenici u ugostiteljstvu * zadovoljstvo * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* customer orientation of service employees (COSE) * relational benefits * customer satisfaction * favorable inequity * repurchase intention * full-service restaurant

* employees in catering industry * satisfaction * catering - nonaccommodation facilities

U: Journal of quality assurance in hospitality & tourism. Vol. 10 (2009), No. 3. - 153-174.

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