Matusitz, Jonathan
      Consumer dissatisfaction, complaints, and the involvement of human resource personnel in the hospitality and tourism industry / Jonathan Matusitz, Gerald-Mark Breen. - 2009.

KST: 4221-5; KST: 133
* zadovoljstvo * kadrovi i ljudski resursi
* znanstveni članak

* satisfaction * human resources

1. Breen, Gerald-Mark


U: Journal of human resources in hospitality and tourism. Vol. 8 (2009), No. 2. - 234-246.

---