Barrash, Deborah I.
      Getting along with others: the relationship between agreeableness and customer satisfaction in the foodservice industry / Deborah I. Barrash, Wanda M. Costen.

KST: 4221-5; KST: 224
* zadovoljstvo * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* customer service orientation * customer satisfaction * word-of-mouth intention * agreableness * customer service relationships

* satisfaction * catering - nonaccommodation facilities

1. Costen, Wanda M.


U: Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 1. - 65-83.

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