Han, Heesup
      Assessing customers' emotional experiences influencing their satisfaction in the lodging industry / Heesup Han, Ki-Joon Back. - 2007.

KST: 3223-1-1; KST: 4221-5
* ponašanje i iskustvo potrošača * zadovoljstvo
* znanstveni članak
* consumption emotions * customer satisfaction * consumption emotion set * lodging industry

* consumer behaviour and experience * satisfaction

1. Back, Ki-Joon


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 23 (2007), No. 1. - 43-56.

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