Manzur, Luz
      Impression management and the hospitality service encounter: cross-cultural differences / Luz Manzur, Giri Jogaratnam.

KST: 133; KST: 4221-5; KST: 432
* kadrovi i ljudski resursi * zadovoljstvo * turizam i kultura, umjetnost
* znanstveni članak
* employee behavior * impressions * customer satisfaction * cultural differences

* human resources * satisfaction * tourism and culture, arts

1. Jogaratnam, Giri


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 20 (2006), No. 3-4. - 21-32.

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