Severt, Denver
      Consumers' perceptions of fairness and the resultant effect on customer satisfaction / Denver E. Severt, Paul D. Rompf.

KST: 4221-5; KST: 437-1
* zadovoljstvo * etika u turizmu
* znanstveni članak
* customer satisfaction * interactional fairness * distributive fairness * procedural fairness * fairness * justice

* satisfaction * ethics in tourism

1. Rompf, Paul D.


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 15 (2006), No. 1. - 101-121.

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