Severt, Denver. Consumers' perceptions of fairness and the resultant effect on customer satisfaction / Denver E. Severt, Paul D. Rompf. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 15 (2006), No. 1
Škare, Vatroslav. Dynamic pricing and customers' perceptions of price fairness in the airline industry / Vatroslav Škare, Dino Gospić. - 2015. // Tourism : an international interdisciplinary journal. Vol. 63 (2015), No. 4
Liu, Qingquing. General mental ability and personality selection tests: applicant perceptions of fairness and validity in the hospitality industry / Qingquing Liu, Juan M. Madera. - 2013. // Journal of human resources in hospitality and tourism. Vol. 12 (2013), No. 3
Prakash Yadav, Lava. Is there agreement between beneficiaries on who should bear the costs of conserving farm landscapes? / Lava Prakash Yadav, Stephen O'Neil. - 2013. // Tourism management : research - policies - practice. Vol. 39 (2013)
Oh, Haemoon. Price fairness and its asymmetric effects on overall price, quality, and value judgments : the case of an upscale hotel / Haemoon Oh. - 2003. // Tourism management : research - policies - practice. Vol. 24 (2003), No. 4
Lo, Ada. Service quality casinos in Macau: from the Mainland Chinese perspective / Ada Lo, Henry Tsai, Catherine Cheung. - 2013. // Journal of China tourism research. Vol. 9 (2013), No. 1-2-3-4
Mathies, Christine. The effects of customer-centric marketing and revenue management on travelers' choices / Christian Mathies, Siegfried P. Gudergan, Paul Z. Wang. - 2013. // Journal of travel research. Vol. 52 (2013), No. 4
McGuire, Kelly A.. The perceived fairness of waitlist-management techniques for restaurants / Kelly A. McGuire, Sheryl E. Kimes. - 2006. // The Cornell Hotel and restaurant administration quarterly. Vol. 47 (2006), No. 2
Početak