Laws, Eric
      Managing passenger satisfaction: some quality issues in airline meal service / Eric Laws.

KST: 216-2; KST: 224; KST: 2254; KST: 4221-5
* kvaliteta u turizmu * ugostiteljstvo - izvansmještajni kapaciteti * zračni promet * zadovoljstvo
* znanstveni članak
* meal service experience * response to dissatisfaction * perception * consumerist gap

* quality in tourism * catering - nonaccommodation facilities * air transportation * satisfaction

U: Journal of quality assurance in hospitality & tourism. Vol. 6 (2005), No. 1-2. - 89-113.

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