Davidson, Michael C.G.
      Organizational climate of food and beverage employees: its impact upon customer satisfaction in hotels / Michael C. G. Davidson, Mark L. Manning.

KST: 214; KST: 2244221-5
* turizam i zapošljavanje * ugostiteljstvo - izvansmještajni kapaciteti * zadovoljstvo
* znanstveni članak
* organizational climate * hotels * customer satisfaction * food and beverage * RevPAR

* tourism and employment * catering - nonaccommodation facilities * satisfaction

1. Manning, Mark L.


U: International journal of hospitality and tourism administration. Vol. 4 (2003), No. 4. - 85-100.

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