Doran, Martha S.
      Maximizing the success of balanced scorecard implementation in the hospitality industry / Martha S. Doran, Kamal Haddad, Chee W. Chow. - 2002.

KST: 2413; KST: 2412; KST: 133
* management ugostiteljskog poduzeća * unutarnja organizacija ugostiteljskog poduzeća * kadrovi i ljudski resursi
* znanstveni članak

* management of catering enterprise * internal organization of catering enterprise * human resources
* balanced scorecard * performance measurement * strategy implementation * implementation pitfalls

1. Haddad, Kamal
2. Chow, Chee W.


U: International journal of hospitality and tourism administration. Vol. 3 (2002), No. 3. - 33-58.

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