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1. članak / article Inter-satisfaction between website and automated call distribution (ACD) systems ...
Hyun, Martin Yongho. Inter-satisfaction between website and automated call distribution (ACD) systems / Martin Yongho Hyun, Hyeon-Cheol Kim, Robert Martin O'Keefe. - 2014. // Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 7-8
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