Swimberghe, Krist R.
      Drivers of customer relationships in quick-service restaurants: the role of corporate social responsibility / Krist R. Swimberghe, Barbara Ross Wooldridge.

KST: 224; KST: 216-1; KST: 216-2; KST: 1051
* ugostiteljstvo - izvansmještajni kapaciteti * društveni troškovi * kvaliteta u turizmu * Sjeverna Amerika
* znanstveni članak
* quick service restaurants (QSRs) * Chick-fil-A * fast food * corporate social responsibility (CSR) * relationship quality * satisfaction * trust * identification

* catering - nonaccommodation facilities * social costs * quality in tourism * North America

1. Wooldridge, Barbara Ross


U: The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 4. - 354-364.

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