Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions / Prakash K. Chathoth ... [et al.].

KST: 3223-1; KST: 3223-1-1; KST: 2221; KST: 2412; KST: 1043
* potrošači * ponašanje i iskustvo potrošača * hotelijerstvo * unutarnja organizacija ugostiteljskog poduzeća * Sjeveroistočna Azija
* znanstveni članak
* consumer engagement * organisational barriers * value-creating network * co-creation * service-dominant logic

* consumers * consumer behaviour and experience * hotel industry * internal organization of catering enterprise * North-East Asia

1. Chathoth, Prakash K.
2. Ungson, Gerardo R.
3. Altinay, Levent
4. Chan, Eric S. W.
5. Harrington, Robert
6. Okumus, Fevzi


U: Tourism management : research - policies - practice. Vol. 42 (2014). - 181.193.

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