The impact of environmental certification on hotel guest ratings / Angel Peiro-Signes ... [et al.].

KST: 53; KST: 2221; KST: 4221-5; KST: 1023ES
* ekologija i zaštita okoliša * hotelijerstvo * zadovoljstvo * Španjolska
* znanstveni članak
* environmental certification * customer ratings * ISO 14001 * Spanish hotel industry

* ecology and protection of environment * hotel industry * satisfaction * Spain

1. Peiro-Signes, Angel
2. del Val Segarra-Ona, María
3. Verma, Rohit
4. Mondejar Jimenez, Jose
5. Vargas Vargas, Manuel


U: The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 1. - 40-51.

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