Applying the loyalty matrix to evaluate casino loyalty programs, 333-346.
Estimating the impact of Las Vegas poker rooms on slot and table game business volumes: does poker really carry its weight?, 347-357.
Behavioral differences in gaming patterns among Chinese subcultures as perceived by Macao casino staff, 358-369.
Does fun Pay? The impact of workplace fun on employee turnover and performance, 370-382.
The impact of servant leadership on hotel employees' "servant behavior", 383-395.
The frontline provider's appearance: a driver of guest perceptions, 396-405.
Lodging executives' sentiment as a leading economic indicator, 406-415.
Acquisition premiums and performance improvements for acquirers and targets in the lodging industry, 416-425.