Cheng-Hua, Yang
      Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors / Yang Cheng-Hua, Chang Hsin-Li.

KST: 133; KST: 2254; KST: 216-2; KST: 1043
* kadrovi i ljudski resursi * zračni promet * kvaliteta u turizmu * Sjeveroistočna Azija
* znanstveni članak
* airport passenger service * ground staff * unruly passenger behaviors * latent trait * Rasch models

* human resources * air transportation * quality in tourism * North-East Asia

1. Hsin-Li, Chang


U: Tourism management : research - policies - practice. Vol. 33 (2012), No. 3. - 611-621.

---