Pearlman, David M.
      The quest for quality improvement: using Six Sigma at Starwood hotels and resorts / David M. Pearlman, Harsha Chacko.

KST: 216-2; KST: 2413; KST: 2418; KST: 2411-3; KST: 100
* kvaliteta u turizmu * management ugostiteljskog poduzeća * transnacionalne korporacije, lanci * efikasnost ugostiteljskog poduzeća * svijet
* znanstveni članak
* quality improvement * Six Sigma * Starwood

* quality in tourism * management of catering enterprise * transnational corporations, chains * efficiency of catering enterprise * world

1. Chacko, Harsha


U: International journal of hospitality and tourism administration. Vol.13 (2012), No. 1. - 48-66.

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