Sanchez Garcia, Isabel
      Effects of dissatisfaction in tourist services: the role of anger and regret / Isabel Sanchez-Garcia, Rafael Curras-Perez.

KST: 4221-5; KST: 214-2
* zadovoljstvo * kvaliteta u turizmu
* znanstveni članak
* dissatisfaction * anger * regret * post-purchase behaviour * hotels * restaurants

* satisfaction * quality in tourism

1. Curras-Perez, Rafael


U: Tourism management : research - policies - practice. Vol. 32 (2011), No. 6. - 1397-1406.

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