Han, Heesup
      A multidimensional scale of switching barriers in the full-service restaurant industry / Heesup Han, Ki-Joon Back, Yun-Hi Kim.

KST: 224; KST: 216-2; KST: 1051
* ugostiteljstvo - izvansmještajni kapaciteti * kvaliteta u turizmu * Sjeverna Amerika
* znanstveni članak
* positive and negative switching barriers * scale development * full-service restaurant

* catering - nonaccommodation facilities * quality in tourism * North America

1. Back, Ki-Joon
2. Kim, Yun-Hi


U: The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 1. - 54-63.

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