Garlick, Rick
      Do happy employees really mean happy customers? Or is there more to the equation? / Rick Garlick. - 2010

KST: 133-4; KST: 4221-5; KST: 216-2
* zaposlenici u ugostiteljstvu * zadovoljstvo * kvaliteta u turizmu
* znanstveni članak
* customer service * employee satisfaction * customer satisfaction * employee teams

* employees in catering industry * satisfaction * quality in tourism

U: The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 3. - 304-307.

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