The quality of guest comment cards : an empirical study of U.S. lodging chains / Kenneth R. Bartkus ... [et al.].

KST: 4221-5; KST: 216-2; KST: 2418; KST: 2221; KST: 1051
* zadovoljstvo * kvaliteta u turizmu * transnacionalne korporacije, lanci * hotelijerstvo * Sjeverna Amerika
* znanstveni članak
* comment cards * lodging * guidelines * guest feedback * quality

* satisfaction * quality in tourism * transnational corporations, chains * hotel industry * North America

1. Bartkus, Kenneth R.


U: Journal of travel research. Vol. 48 (2009/10), No. 2. - 162-176.

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