Heide, Morten
      The design and management of ambience - implications for hotel architecture and service / Morten Heide, Kirsti Laerdal, Kjell Gronhaug. - 2007.

KST: 532; KST: 4221-5
* fizičko okruženje i zagađenje (impacts) * zadovoljstvo
* znanstveni članak
* ambience * atmospherics * hotel management * design * guest satisfaction

* physical environment and pollution (impacts) * satisfaction

1. Laerdal, Kirsti
2. Gronhaug, Kjell


U: Tourism management : research - policies - practice. Vol. 28 (2007), No. 5. - 1315-1325.

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