Severt, Denver
      Prior experience satisfaction and subsequent fairness perceptions within the service experience / Denver Severt, Dana Tesone, Suzanne Murrmann.

KST: 4221-5; KST: 4221-1
* zadovoljstvo * percepcije * kvaliteta u turizmu
* znanstveni članak
* prior experience satisfaction * interactional fairness * distributive fairness * procedural fairness

* satisfaction * perceptions * quality in tourism

1. Tesone, Dana
2. Murrmann, Suzanne


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4. - 121-137.

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