Yang, Jen-te
      Qualitative knowledge capturing and organizational learning: two case studies in Taiwan hotels / Jen-te Yang.

KST: 4221-5; KST: 2221; KST: 1043
* zadovoljstvo * hotelijerstvo * Istočna Azija i Pacifik
* znanstveni članak
* hotel industry * customer satisfaction * organisational learning * knowledge capturing

* satisfaction * hotel industry * East Asia and the Pacific

U: Tourism management : research - policies - practice. Vol. 25 (2004), No. 4. - 421-428.

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