Benkenstein, Martin
      Emotional and cognitive antecedents of customer satisfaction in leisure services : the case of the Rostock Zoo / Martin Benkenstein, Ugur Yavas, Dirk Forberger.

KST: 4221-5; KST: 523-4; KST: 1025DE
* zadovoljstvo * zoološki vrtovi i akvariji, fauna * Njemačka
* znanstveni članak

* satisfaction * zoos and aquaria, fauna * Germany
* leisure services * survey * Germany * customer satisfaction

1. Yavas, Ugur
2. Forberger, Dirk


U: Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 10 (2003), No. 3-4. - 173-184.

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