Bowen, David
      Research through participant observation in tourism: a creative solution to the measurement of consumer satisfaction/dissatisfaction (CS/D) among tourists / David Bowen. - 2002.

KST: 4221-5; KST: 31
* zadovoljstvo * istraživanje tržišta
* znanstveni članak

* satisfaction * market research

U: Journal of travel research. Vol. 41 (2002/03), No. 1. - 4-14.

---