Piccoli, Gabriele
      A framework for improving customer service through information technology : the customer-service life cycle / Gabriele Piccoli, Bonnie R. Spalding, Blake Ives.

KST: 73; KST: 3223-1
* informatika i turizam * potrošači
* znanstveni članak
* technology and the customer-service life cycle

* tourism and informatics * consumers

1. Spalding, Bonnie R.
2. Ives, Blake


U: The Cornell Hotel and restaurant administration quarterly. Vol. 42 (2001), No. 3. - 38-45.

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