Rowley, Jennifer
      Measuring total customer experience in museums / Jennifer Rowley.

KST: 523-3; KST: 3223-1
* muzeji i galerije * potrošači
* znanstveni članak

* museums and galleries * consumers
* museums * quality * customer satisfaction

U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 11 (1999), No. 6. - 303-308.

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