Sheppard, Anthony G.
      Zone of tolerance: a proposed model incorporating subjective criticality / Anthony G. Sheppard.

KST: 216-2; KST: 3223-1
* kvaliteta u turizmu * potrošači
* stručni članak

* quality in tourism * consumers
* zone of tolerance * subjective criticality * service quality

U: Tourism analysis : an interdisciplinary journal. Vol. 3 (1998), No. 2. - 111-114.

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