Manickas, Peter A.
      Hotel complaint behavior and resolution: a content analysis / Peter A. Manickas, Linda J. Shea. - 1997.

KST: 3223-1; KST: 2221
* potrošači * hotelijerstvo
* stručni članak

* consumers * hotel industry

1. Shea, Linda J.


U: Journal of travel research. Vol. 36 (1997/98), No. 2. - 68-73.

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