Wisner, Joel D.
      An empirical study of customer comment card quality and design characteristics / Joel D. Wisner, William J. Corney. - 1997.

KST: 3223-1; KST: 4221
* potrošači * motivacije
* znanstveni članak

* consumers * motivations
* customer satisfaction * feedback * restaurants * service quality * USA

1. Corney, William J.


U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 9 (1997), No. 3. - 110-115.

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