Stevens, Pete
      Dineserv: a tool for measuring service quality in restaurants / Pete Stevens, Bonnie Knutson, Mark Patton.

KST: 216-2; KST: 224
* kvaliteta u turizmu * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak

* quality in tourism * catering - nonaccommodation facilities

1. Knutson, Bonnie
2. Patton, Mark


U: The Cornell Hotel and restaurant administration quarterly. Vol. 36 (1995), No. 2. - 56-60.

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