Wang, Miao. An empirical study of the effect of customer participation on service quality / Miao Wang, Jiaxin Wang, Jinlin Zhao. - 2007. // Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 1
Jang, Yun J.. Exploring customers' motivation and satisfaction with international casual-dining restaurants in Korea / Yun J. Jang, Jinlin Zhao. - 2005. // International journal of hospitality and tourism administration. Vol. 6 (2005), No. 4
Hwang, Jinsoo. Factors influencing customer satisfaction or dissatisfaction in the restaurant business using AnswerTree methodology / Jinsoo Hwang, Jinlin Zhao. - 2010. // Journal of quality assurance in hospitality & tourism. Vol. 11 (2010), No. 2
Početak