O'Cass, Aron. An exploratory study into managing value creation in tourism service firms: understanding value creation phases at the intersection of the tourism service firm and their customers / Aron O'Cass, Phyra Sok. - 2015. // Tourism management : research - policies - practice. Vol. 51 (2015)
Boksberger, Philipp E.. Customer value amongst tourists: a conceptual framework and a risk-adjusted model / Philipp E. Boksberger, Stephen J. Craig-Smith. - 2006. // Tourism review = Revue de tourisme = Zeitschrift für Fremdenverkehr. Vol. 61 (2006), No. 1
Lazarinis, Fotis. E-travelling: a generic paradigm for developing tourism web sites / Fotis Lazarinis, Stefanos Stefanidis, Ourania Kougiourouki. - 2002. // Rethinking of education and training for tourism / ed. by Boris Vukonić, Nevenka Čavlek
Nowak, Jean-Jacques. Intra-tourism trade in Europe / Jean-Jacques Nowak, Sylvain Petit, Mondher Sahli. - 2012. // Tourism economics : the business and finance of tourism and recreation. Vol. 18 (2012), No. 6
Gallarza, Martina G.. The quality-value-satisfaction-loyalty chain: relationships and impacts / Martina G. Gallarza, Irene Gil Saura, Francisco Arteaga Moreno. - 2013. // Tourism review = Revue de tourisme = Zeitschrift für Fremdenverkehr. Vol. 68 (2013), No. 1
Tsiotsou, Rodoula. Using demographics and leisure activities to predict satisfaction with tourism services in Greece / Rodoula Tsiotsou, Eleytheria Vasioti. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 14 (2006), No. 2
Početak
An exploratory study into managing value creation in tourism service firms: understanding value creation phases at the intersection of the tourism service firm and their customers ...